Help/FAQs

Is this the first time you’ve purchased a handmade rug? Do you have a question about your online order? Are you a trade partner with a question on specifying Tufenkian on your next project? Browse our list of Frequently Asked Questions, categorized by topic: Rugs, Orders, Shipping, Returns, To-the-Trade, and General Questions for help navigating the world of Tufenkian.

Rug Related

Why do Tibetan carpets have such a distinctive and elegant look?

Why do Tibetan carpets have such a distinctive and elegant look? 2

Rug Care & Cleaning

Why do Tibetan carpets have such a distinctive and elegant look? 3

Why do Tibetan carpets have such a distinctive and elegant look? 4

Why do Tibetan carpets have such a distinctive and elegant look? 5

Designer FAQs

Why do Tibetan carpets have such a distinctive and elegant look? 6

Why do Tibetan carpets have such a distinctive and elegant look? 7

General FAQa

If a Tufenkian carpet tag states "100% hand spun Tibetan wool," does that mean the carpet is made in Tibet, or could the carpet be woven elsewhere?

Do your rugs come in other sizes or colors?

What is the history of rug making in Armenia?

What materials do you use in your rugs?

Why are your rugs so expensive? Am I getting good value?

Why do Tibetan carpets have such a distinctive and elegant look? 8